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Account Profile

General

  1. How do I change my email address?
  2. When I try to change email address, Parent Relief is telling me there's already an account under the new email address. What should I do?
  3. I did not receive a verification email when I changed my email address. What should I do?
  4. I received my account verification email, but the link is not working. What should I do?
  5. I could not validate the new email address. Can I still log in to Parent Relief using my old email address?
  6. How do I cancel any pending email change?
  7. How do I change my account password?
  8. How do I update my account profile?
  9. How do I change my question and secret answer for password resets?

My Account Statement and Purchases

  1. How do I view my purchase history and account statement?
  2. I'm viewing my account statement. What do the transactions and headings (e.g. Trans Date, Description, Source) mean?
  3. What's the difference between transaction date and posting date?
  4. When I view an account statement, I see the transactions for this month. How do I view transactions for other dates?
  5. How do I review the details of a purchase order?

Closing My Parent Relief Account

  1. How do I close my Parent Relief account?
  2. I can't close my Parent Relief account. Why? What should I do?
  3. What happens to my account after it is closed?
  4. Can I reopen my old account and use the same email address again as my user ID?
  5. What does Parent Relief do with my personal information after I close my account?

Can't find an answer to your question? Contact Us

Parent Top Questions
  1. How can Parent Relief's search help me find that perfect provider?
  2. What do you mean by viewing my child's portfolio?
  3. How do I invite my provider to join Parent Relief?
  4. How can I earn income from home?
  5. Does Parent Relief perform background checks on the providers?
Provider Top Questions
  1. How does Parent Relief differ from other search sites?
  2. How can Parent Relief improve my sales?
  3. How can Parent Relief help me enhance my customer's experience?
  4. How can I earn income from home?
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