How do I change the phone number of my provider profile?
Changing the telephone number of your provider profile will require a phone validation process. This ensures that parents can contact this number.
To change your provider profile telephone number, please follow these steps:
- Sign in to go to your My Account page.
- Under the My Business section of the specific provider profile you want to modify, click the Change provider phone number link.
- Type the New Phone Number in the New Phone Number box. Re-type the New Phone Number in the Re-enter New Phone Number box.
- Click the Change Phone button.
- Click the Call Now button to proceed with the validation process. To call later, click the Call Later button.
- The system will call the telephone number you specified in your provider profile. Please answer the telephone to connect with our validation system.
- Using your touch-tone telephone, enter the 4-digit validation code. If successful, you should hear a confirmation message telling you that the phone number is now validated.
- Click the Continue button to complete the validation process. Click the Continue button again to go back to your My Account (Account Detail) page.
Note: We currently do not support validation of a telephone number through rotary phones, a telephone extension (e.g. ext 319), as well as through VoIP (Voice over IP) telephone numbers.
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